Shipping Policy

We currently deliver across India through our trusted logistics partners.

• Free shipping on all orders across India.
• No additional shipping charges at checkout unless specifically mentioned during promotional campaigns or special cases.

• Orders are processed within 1–2 business days after successful order confirmation.
• Orders placed on Sundays or public holidays are processed on the next business day.

• Metro Cities: 3–6 business days
• Other Cities: 5–8 business days
• Remote Locations: 7–10 business days

These are estimated timelines and may vary depending on your location and courier availability.

Once your order is dispatched, you will receive a shipping confirmation and tracking link via your registered email address and/or mobile number, allowing you to track your order in real time.

We work with trusted logistics providers, including Shiprocket and its courier network. PeakRux reserves the right to change the shipping partner based on service availability, delivery location or operational requirements without prior notice.

If your order contains multiple products, they may be shipped separately depending on availability or warehouse location. You may receive multiple tracking IDs and deliveries on different dates at no additional shipping cost.

• High order volumes
• Weather conditions
• Natural disasters
• Government restrictions
• Courier operational delays
• Other unforeseen circumstances beyond our control

We appreciate your patience in such situations.

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, PeakRux will not be responsible for delivery failures or delays. Additional shipping charges may apply for reshipping returned orders.

Our courier partners generally make multiple delivery attempts before returning the shipment. If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us. We will contact you to arrange redelivery, and additional shipping charges may apply.

• Take clear photographs of the package before opening it.
• Contact our customer support within 48 hours of delivery.
• Share your order number and supporting images for assistance.

We request customers not to refuse deliveries without a valid reason. If an order is refused and returned to us, PeakRux reserves the right to recover applicable shipping or handling charges before processing any eligible refund or replacement.

For any questions regarding shipping or your order status, email us at support@peakrux.com. We are always happy to assist you.