Cancellation Policy

Orders can be cancelled within 12 hours of being placed. After this window the order may already be packed or dispatched and cannot be cancelled.

• Email support@peakrux.com immediately with your Order ID and reason for cancellation.
• You may also message us on WhatsApp during business hours for faster assistance.

PeakRux may refuse, cancel or limit any order if:

• Incorrect pricing is displayed.
• A product becomes unavailable.
• Fraudulent or suspicious activity is detected.
• Incorrect customer information is provided.
• The order violates our Terms or applicable laws.

If payment has already been received for a cancelled order, the applicable refund is initiated within 48 hours of cancellation to the original payment method, in accordance with our Returns & Refund Policy.

Once an order is dispatched, it cannot be cancelled. Please do not refuse the delivery without a valid reason — refused shipments may attract applicable shipping or handling charges.