Returns & Refund Policy

You may request a return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• You received a product with missing parts or accessories.
• The product delivered is significantly different from what you ordered.

To be eligible for a return:

• The return request must be raised within 48 hours of delivery.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, tags, accessories, manuals and invoice (where applicable).

If you require additional time to verify the product, notify us by email within 48 hours of delivery explaining the reason for the delay. Once reviewed and approved, PeakRux may extend the reporting period at its sole discretion. Requests made after the initial 48-hour period may not be accepted.

• Your Order ID.
• Clear photographs of the product.
• Clear photographs of the shipping label and outer packaging.
• A brief description of the issue.

PeakRux reserves the right to request additional information where necessary to verify the claim.

• Products used after delivery.
• Products damaged due to misuse, negligence or improper handling.
• Products returned without original packaging (where applicable).
• Products returned without prior approval from PeakRux.

Refunds will be processed only after:

• The returned product is received by PeakRux.
• The product successfully passes our quality inspection.
• The return request is approved.

Once approved, the refund is initiated within 48 hours to the original payment method. For Cash on Delivery orders, refunds are processed via bank transfer or UPI after receiving the required details. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Raise any return request by emailing support@peakrux.com with your order number and photographs.