Privacy Policy

Personal Information

• Full name
• Email address
• Mobile number
• Shipping address
• Billing address (where applicable)

Order Information

• Products purchased
• Order history
• Order value
• Payment status

Website Usage Information

Certain technical information may be collected automatically to help us improve website performance, security and your shopping experience, including browser information, device information and general usage data.

• Process and fulfil your orders.
• Deliver products to your shipping address.
• Provide customer support.
• Send order confirmations, shipping updates and service-related communications.
• Improve our website, products and customer experience.
• Prevent fraudulent or unauthorized transactions.
• Comply with applicable legal and regulatory requirements.
• Send promotional offers or updates only if you choose to receive them.

Payments are processed securely through trusted payment partners such as Razorpay. PeakRux does not store your debit card, credit card, CVV, UPI PIN, net banking credentials or any other sensitive payment information.

To process and deliver your orders, we may share necessary information (name, phone number, delivery address) with our logistics partners, including Shiprocket and its courier network. Only the information required to fulfil your order is shared.

• Shopify (website platform)
• Razorpay (payment processing)
• Shiprocket (shipping & logistics)

We may also use analytics and advertising tools such as Google Analytics and Meta Pixel. These providers process information according to their own privacy policies.

• Improve your browsing experience.
• Remember your preferences and shopping cart.
• Understand how visitors use our website.
• Improve website performance and functionality.

You can manage or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.

If you choose to receive our promotional communications, we may occasionally send product updates, new launches, exclusive offers and campaigns. You may unsubscribe at any time using the link in our emails or by contacting us directly.

We take reasonable administrative, technical and organisational measures to protect your personal information. We also work with providers such as Shopify and Razorpay, who maintain their own security standards. No method of internet transmission is completely secure, so absolute security cannot be guaranteed.

• Process your orders.
• Provide customer support.
• Comply with applicable legal obligations.
• Resolve disputes.
• Improve our services where appropriate.

When your information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Opt out of promotional communications.

PeakRux does not knowingly collect personal information from children without appropriate parental or guardian involvement. Please contact us if you believe information has been provided without appropriate consent.

We may update this policy from time to time. Any updates will be posted on this page along with a revised date. Please review it periodically.

Questions about this policy? Email support@peakrux.com and we will respond promptly.