Shipping policy
At PeakRux, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how we process and deliver your orders.
1. Shipping Coverage
We currently deliver across India through our trusted logistics partners.
2. Shipping Charges
* Free Shipping on all orders across India.
* There are no additional shipping charges at checkout unless specifically mentioned during promotional campaigns or special cases.
3. Order Processing
* Orders are processed within 1–2 business days after successful order confirmation.
* Orders placed on Sundays or public holidays will be processed on the next business day.
#4. Estimated Delivery Time
Estimated delivery timelines are:
* Metro Cities: 3–6 Business Days
* Other Cities: 5–8 Business Days
* Remote Locations:*7–10 Business Days
Please note that these are estimated delivery timelines and may vary depending on your location and courier availability.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation along with a tracking link via your registered email address and/or mobile number, allowing you to track your order in real time.
6. Delivery Partners
We work with trusted logistics providers, including **Shiprocket** and its courier network, to ensure reliable and timely deliveries.
PeakRux reserves the right to change the shipping partner based on service availability, delivery location, or operational requirements without prior notice.
7. Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location. In such cases, you may receive multiple tracking IDs and deliveries on different dates at no additional shipping cost.
8. Delivery Delays
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to:
* High order volumes
* Weather conditions
* Natural disasters
* Government restrictions
* Courier operational delays
* Other unforeseen circumstances beyond our control
We appreciate your patience in such situations.
#9. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, PeakRux will not be responsible for delivery failures or delays. Additional shipping charges may apply for reshipping returned orders.
10. Failed Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning the shipment.
If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us. We will contact you to arrange redelivery, and additional shipping charges may apply.
11. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with, please:
* Take clear photographs of the package before opening it.
* Contact our customer support within 48 hours of delivery.
* Share your order number and supporting images for assistance.
12. Order Refusal
We request customers not to refuse deliveries without a valid reason.
If an order is refused and returned to us, PeakRux reserves the right to recover applicable shipping or handling charges before processing any eligible refund or replacement.
13. Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team.
**Email:** Peakrux2026@gmail.com
We are always happy to assist you.