Refund policy

You may request a return or replacement if:

* You received a damaged product.

* You received a defective product.

* You received the wrong product.

* You received a product with missing parts or accessories.

* The product delivered is significantly different from what you ordered.

To be eligible for a return:

* The return request must be raised within 48 hoursof delivery.

* The product must be unused and in its original condition.

* The product should be returned with its original packaging, tags, accessories, manuals, and invoice (where applicable).

1 Extension of Return Reporting Period

We understand that in some situations you may not be able to inspect your order within 48 hours of delivery.

If you require additional time to verify the product, you must notify us by email within 48 hours of the delivery date, explaining the reason for the delay.

Once your request is reviewed and approved, PeakRux may extend the return reporting period at its sole discretion.

Requests for an extension made after the initial 48-hour period may not be accepted

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2. Evidence Required

To help us investigate your request, please provide:

* Your Order ID.

* Clear photographs of the product.

* Clear photographs of the shipping label and outer packaging.

* A brief description of the issue.

PeakRux reserves the right to request additional information where necessary to verify the claim.

3. Non-Returnable Products

Returns will not be accepted for:

* Products used after delivery.

* Products damaged due to misuse, negligence, or improper handling.

* Products returned without original packaging (where applicable).

* Products returned without prior approval from PeakRux.

4. Refund Policy

Refunds will be processed only after:

* The returned product is received by PeakRux.

* The product successfully passes our quality inspection.

* The return request is approved.

Once approved, the refund will be initiated within 48 hours.

The refund will be credited to the original payment method used during checkout.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after receiving the required payment details.

Please note that while PeakRux initiates refunds within 48 hours, the time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.