Shipping Policy

Order processing

Orders are processed after payment is confirmed. Processing times may vary based on product availability, order volume and the delivery address. We will contact you if there is an unexpected delay affecting your order.

Delivery areas

We currently ship to serviceable addresses within India. Delivery availability may depend on the courier network and the destination pin code.

Shipping charges

Shipping charges, if applicable, are shown at checkout before you complete your purchase. Any applicable free-shipping offer will be subject to the terms displayed with that offer.

Estimated delivery

Estimated delivery times are provided at checkout or in your order confirmation. Delivery times are estimates and are not guaranteed. Delays can occur because of weather, courier disruptions, public holidays, incorrect address details or other circumstances outside our reasonable control.

Tracking

When tracking is available, we will send tracking information to the contact details provided with your order. Tracking updates may take some time to appear after the shipment is handed to the courier.

Address accuracy

Please check your shipping address carefully before placing your order. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address. If you notice an error, contact us immediately at support@peakrux.com, but we cannot guarantee that changes can be made after an order is placed.

Delivery issues

If your order appears delayed, marked delivered but has not arrived, or arrives damaged, please contact us at support@peakrux.com with your order number and delivery details. We will work with the courier to investigate.